PropertyFlow AI Assistant

1. Introduction

PropertyFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PropertyFlow AI Assistant service.

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email, phone number)
• Property addresses and details
• Account credentials and preferences
• Maintenance request details and communications
• Payment information (processed securely through third-party providers)

Automatically Collected Information

• Usage data and service interactions
• Device information and IP addresses
• Browser type and operating system
• Date and time of service usage

Communication Records

• SMS message logs and delivery records
• Email communications
• Customer support interactions

3. How We Use Your Information

We use your information to:

• Provide and maintain our property management services
• Process and coordinate maintenance requests
• Send SMS notifications about service updates and appointments
• Communicate with contractors and service providers on your behalf
• Process payments and billing
• Improve our AI assistant and service quality
• Provide customer support
• Comply with legal obligations
• Protect against fraud and unauthorized access

4. How We Share Your Information

We may share your information with:

Service Providers

• Contractors and maintenance professionals (limited to necessary contact and property information)
• SMS service providers (Twilio) for message delivery
• Payment processors for billing purposes
• Cloud hosting and data storage providers

Legal Requirements

We may disclose your information if required by:

• Legal process, subpoenas, or court orders
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Emergency situations involving immediate danger

We do NOT sell or rent your personal information to third parties for marketing purposes.

5. SMS Communications Privacy

• SMS messages are sent only for property management coordination
• We maintain logs of message delivery for service quality and legal compliance
• You can opt out of SMS messages at any time by replying STOP
• Message content is limited to transactional property management information
• We use Twilio as our SMS service provider, subject to their privacy practices

6. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure cloud infrastructure with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your information for:

• As long as your account is active
• As necessary to provide our services
• To comply with legal obligations
• To resolve disputes and enforce agreements

When you terminate your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Privacy Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications
• Object to certain processing of your information
• Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.